Common Questions ASKED from Families

Service Fees

  • Most services provided by medical doctors and psychiatrists are covered by OHIP.

    Unfortunately, fees for most other mental health services are not covered by OHIP. However, many extended healthcare packages offer partial or full coverage for these benefits.

    Please check with your employer or insurance company to determine the type of coverage provided by your plan.

    Any services not covered by an extended health benefits package may often be claimed as a medical expense on one’s income tax.

    There are also many community agencies who provide mental health support for no cost or offer a sliding scale based on one’s income. Please see the External Resources section for further contact information.

  • The rate for all psychological services is $250.00 per hour.

    A standard appointment consists of 50 minutes of direct service, with the remaining 10 minutes used for appointment setting, documentation, and arranging resources within a 60-minute hour.

  • The rate for all psychotherapy services is $198.00 per hour.

    A standard appointment consists of 50 minutes of direct service, with the remaining 10 minutes used for appointment setting, documentation, and arranging resources within a 60-minute hour.

  • The rate for all social work services is $190.00 per hour.

    A standard appointment consists of 50 minutes of direct service, with the remaining 10 minutes used for appointment setting, documentation, and arranging resources within a 60-minute hour.

  • An intake consultation is $125.00 for a 30-minute session with one of our clinicians.

  • Psycho-educational assessment and report costs vary depending on the amount of testing required to address your specific concerns or needs. The final total payment for a psycho-educational assessment is due by the final feedback appointment.

  • No, fees for written reports, letters, and form completion are separate and are commonly based on the time required for completion.

  • There are numerous payment options available, including cash, cheque, e-Transfer, and credit card.

    Payments received by e-Transfer can be sent to the email provided to you by your assigned Clinician.

    Educational Assessments may be paid according to our installment options, with final payment due before the issue of the final report. Clients are typically reimbursed, as per their available coverage.

    We do not submit invoices on the client’s behalf. Families are issued receipts which may be submitted to insurers for reimbursement or used for income tax purposes.

Please note that all rates may be subject to change at the discretion of the practice, and in accordance with the fee guidelines from the Ontario Psychological Association.

SERVICES and Policies

  • Referrals made by the child, parent(s) and/or family member are often sufficient to begin health services.

    However, it is recommended that you speak with your insurance company to determine whether a physician’s referral is required prior to accessing these benefits.

  • Educational Psychological Assessment:

    • Provides a comprehensive profile of strengths and weaknesses by examining a student’s cognitive development, memory, information processing, fine motor and academic skills, as well as one’s adaptive and/or social-emotional functioning

    • Direct services typically consist of an intake interview with the parent/guardian(s), approximately 2 to 3 testing sessions that each last approximately 2 to 3 hours, and a final feedback session

    • Information is also gathered through an initial phone consultation, assessment observations, standardized testing and questionnaires, and a review of relevant child records

    • Acquiring information from your child’s school may also be beneficial but this is only collected with appropriate consent

    • Findings from the psychological assessment may or may not result in the following diagnostic condition(s): Specific Learning Disorder, Developmental Disability, Attention-Deficit/Hyperactivity Disorder, Autism Spectrum Disorder (ASD), and/or contribute to the diagnosis of another psychiatric disorder

    • Feedback of the results is usually provided in a face-to-face meeting and in the form of a written report 

    • Recommendations related to your child’s mental health, learning, and educational needs are also provided for both home and school environments (total assessment = 16 hours)

    Diagnostic Psychological Assessment

    • Assessment process varies depending on the type of service(s) rendered but standardized testing of academic achievement is usually not necessary.

    • Investigates various psychiatric and behaviour disorders in which differential diagnoses are generally required (e.g., ASD, ADHD, anxiety, depression, anger and behaviour concerns).

    • Typically includes an intake interview, at least one testing session, and a feedback session.

    • Cognitive profiles are also available which may assist in the diagnosis of an intellectual disability or exceptionality related to giftedness

    • While testing may be completed at the clinic to contribute to the assessment of Alcohol-Related Neurodevelopmental Disorder (a.k.a., FASD), the final diagnosis is made by a medical doctor with the coordination of a local multi-disciplinary team

    Trauma & Crisis Management

    • Brief assessments conducted to measure a client’s needs and level of risk, and to assist with treatment programming, case management, and the coordination of services

    • Formal diagnoses are unlikely provided at this time due to the limited time available to gather the information necessary to perform a true differential

  • Sessions that are cancelled with less than 24 hours’ notice will result in a charge for that session equivalent to the regular fee for time.

    Late arrivals will be charged at the set rate for the entire scheduled appointment time.

    Any session for which you are more than 20 minutes late will be considered a missed session.

    Please note that extended benefits do not cover services in which the individual was not in attendance.

    Clients may call or use our PHIPA compliant OWL Practice messaging portal to notify us of any cancellation.

  • Late cancellations are charged at the same hourly rate of the service provided. This is to ensure we have adequate time to provide services to another family awaiting services. Please note that session attendance is an important requirement for receipt reimbursement for many insurance companies.

  • Any information collected is CONFIDENTIAL and adheres to the privacy legislation stipulated by the Personal Health Information Protection Act (PHIPA, 2004) and regulations set by the Regulated Health Professions Act (RHPA, 1991), as well as regulations set by any practitioners’ respective college.

    Information gathered is limited to what is needed to provide comprehensive services to clients. 

    Client records are stored and managed using an encrypted and secure practice management system and paper files are maintained in securely locked cabinets. 

    All files are routinely backed up to ensure the privacy and protection of sensitive information.

    Personal health information will not be shared with others outside the clinic unless written consent is provided or in rare circumstances in which confidentiality is limited.